FAQ & Shipping

Returns and Exchanges

What is your return policy?

We take great pride in the products we offer; however, we understand there may be an occasional need to return an item. We try to make this process simple, requiring just a few steps. Simply follow the detailed instructions below and we will be happy to assist you.

Items Purchased on AmericanCrafts.com

Time Frame: Items must be returned within 30 days of receipt for a refund.

Condition: Must be in original, unused condition in original packaging intact with exceptions for defective products.

Process: Email customer support at info@americancrafts.com with the following information to receive a return authorization (RA) number and instructions for sending back the product.

  • Order Number
  • Billing Zip Code
  • Email Address

Customers are responsible for return shipping costs. Refunds will not include shipping fees.

Upon receipt, the item will be inspected, and you will be notified if the return is approved.

We do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.

*Exceptions for defective products purchased AmericanCrafts.com*

If you receive a product that is broken or missing parts, please Click Here

  • Order Number
  • Product Number
  • Billing Zip Code
  • Email Address
  • Image attachment (specs how-to)

Items Purchased at Another Store

Returns for items bought at other retail locations/websites must be handled by the original seller. Please contact the store where the purchase was made for their return policy and procedure. Note this policy also applies for defective items purchased outside of americancraft.com

Where do I send my returns?

American Crafts
Attn: DTC Returns
1410 W 1200 N
Orem, UT 84057

Who can I contact for product support?

Contact our customer service department by completing the Contact Us form.

Orders and Shipment

How soon will my order ship?

Our shipping times vary, depending on the contents of your order. However, we strive to get your items to you in a prompt manner. Most items ship within 2-3 business days (excluding weekends and national holidays) of your order receipt.

What are the shipping term times?

Standard US delivery 5-8 business days.

Can I get an update on my order status?

As our shipping times vary we truly appreciate your patience. You will receive a tracking number as soon as one is provided by our fulfillment teams.

Do you ship internationally?

Unfortunately, at this time we are only able to ship to the United States.

Customer Service

Email: info@americancrafts.com ( please include your order number)

For product support: Please call 801-226-0747